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solely those of the hosts and their guests, and not
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Four WN Radio. This is Beyond Confidence with your host
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w park. Do you want to live a more fulfilling life?
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Do you want to live your legacy and achieve your personal, professional,
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and financial goals? Well? Coming up on dvparks Beyond Confidence,
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you will hear real stories of leaders, entrepreneurs, and achievers
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who have stepped into discomfort, shattered their satus quo, and
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are living the life they want. You will learn how
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relationships are the key to achieving your aspirations and financial goals.
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Moving your career business forward does not have to happen
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at the expense of your personal or family life or
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vice versa. Learn more at www Don't divpork dot com
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and you can connect with v at contact ats dvpark
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dot com. This is beyond confidence and now here's your
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host div Park.
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Good morning listeners, and it's Tuesday, and so good to
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be with you. So very interesting thing happened yesterday. I
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was working with C suite executives from a company which
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is in the banking industry, and well you can call
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a bank, but still like the key is that, you know,
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we see the tellers and everyone in the front face,
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but at the back end of it, it is just
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like a new organization. And what was interesting, you know,
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we were talking about artificial intelligence and how slowly artificial
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intelligence is making its way in the regulated industries as well,
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whether it be insurance or whether it be artificial intelligence.
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And yet the key is the one word that kept
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on coming back over and over again was maintaining the
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trust of their customers. So if you are looking to
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work with AI where you don't know when to get
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started as far as your career is concerned, or whether
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you're looking to keep that trust in your organization and
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grow your people, then definitely our book The AI Agency
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is for you because we use so many different strategies
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from there yesterday and they landed. So these are not
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just theories. These are practical strategies and tactics that I
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use in day to day organization. And of course, thank
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you for buying any of our books. We appreciate you,
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and if you reach out to me and share, we
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will be giving you a very special gift if you
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reach out and share with us that you've bought the book.
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And without further ado, let's bring in our guest welcome chat.
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Thanks for having me today, looking forward to our conversation.
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Yeah, no, definitely looking forward to it. So Chad, share
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with has how did you get into you've gotten into
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organizational psychology? What drove you to it?
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Really it was a personal experience. Now just you know,
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kind of imagine you had a really rough day at
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work and you're in your car in a parking garage.
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You hear your coworkers leaving with the screeching around the
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corner of the dunk dunk as they leave the parking garage,
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and you're just stuck in your head, and even though
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from the outside you look successful, you're thinking, what have
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I done with my life? I'm a failure. That was me.
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That's how I felt I'll tell you it's a very
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lonely feeling, and I can really get into despair. Now
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for others who've experienced it, it might be late at
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night staring up the ceiling from your bed, but it's
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that feeling of loneliness and despair that was really the
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catalyst for me moving forward to find out why even
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though I following this path that appear successful, not only
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do I not feel successful, I actually feel like a
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failure and alone. So that was kind of the catalyst
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that got me started.
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So let's rewind back a little bit. So you said
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that that was the catalyst. What happened before that? Tell
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us about your journey through the corporate world.
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So moving through, I never moved with intention. I kind
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of moved away. Society told me I should be going
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or my family, and I never thought about it for myself,
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and I ended up in companies, one in particular that
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my value did not match theirs. This was subprime lending,
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you know, meaning that I lent to people with bad
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credit and it was to the point where I was
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actually refinancing people out of foreclosure. And you might think
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that's a good thing, but really it was just a
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way to tag on fees and costs and erode people's
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equity for the company's profit. And I didn't realize it
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at the time, but that conflict and values was eating
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at me on the inside and I needed to make
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a change because it's really important that I work with purpose.
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And I think you might agree with this too. That
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you're having that purpose and really believing that you're helping
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rather than taking is something that you need for personal satisfaction.
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Oh, absolutely, I agree, And that is so critical because
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I'm going to come back to yesterday's story that I
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just recently mentioned. I love this client because they emphasize
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human in the loop. Excuse me that artificial intelligence is
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not here to replace people, it is to augment and
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support their people can grow. So I definitely agree that
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having that impact is so critical and having that purpose
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because if you're just out there after success, life is empty.
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Yeah, and you have to be open to that change.
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If I just sat there feeling miserable, I don't think
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you and I would be having this conversation today. And
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to your point, it's the same with AI. You know,
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it's changing things, doesn't mean that it's kicking us out,
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but we need to embrace that change to learn, to
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be that lifelong learner, to be adaptable to new situations.
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So we take our experience and apply differently. Just because
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the world is changing doesn't mean that our experience is worthless.
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It's still there, still has value. It's an asset we've
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built over decades. So it's important for us to adapt
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it to the new situation so that we can continue
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our success journey.
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M hm. So you mentioned that you were successful, but
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because your values were not aligned, it was eating at
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It was just eating the core that defined you. So
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in that moment, while you were sitting in that car,
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then you felt that, like that's it.
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Well, it's interesting because it's when people are telling you
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you're successful, you don't feel it. You're wondering, am I
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just not grateful? You know, I'm earning this money and
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I have a solid job. Should I Should I be
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more grateful for it? Or am I just crazy? Is
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there something wrong with me? You know? Why? Am I
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being as this success but I don't feel it? So
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it really took me digging down, and it wasn't instantaneous.
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It wasn't like today, you know, and sitting in the
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car and all my problems were solved, and it was
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just sitting there and thinking, you know, what do I
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need to do to get to where I want to go?
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And then from there I started reflecting. It's like and
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I started to think about and one story in particular
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from the lending there was this woman who needed fifteen
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hundred dollars. The fees on the loan were forty five
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hundred dollars, and I told her this is really a
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bad deal for you. You can't do that, and she asked,
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what's the payment? I told her, and she took the deal.
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So it was then it was like, it's like, I
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am not helping people. I am hurting people. So I
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need to find something where I'm helping people. And that
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was started moving me and I started to pivot, you know,
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using my experience that I built up in a better way.
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M hm.
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And you talk about your experience, So how long was
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it till you said, like, you know, it was it
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ten years, five years that I need to make a change.
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I need to shift where I'm going in my life.
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It came in stages, So that day I knew I
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needed to make a change. Over the next weeks and months,
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I started to think about how I was going to
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make that change, you know, switching jobs, which I did,
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and then from there I just continued to grow. So
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even up to this day, I still do it. A
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tool that I've learned, it was from It's a military
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tool that I applied to my everyday life. It's called
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the OODA loop OO d A And the first O
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is for observe. I observed where I was, what I
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wanted to be doing, How is making me feel, how
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I was impacting society. This is orient I saw where
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I was, I saw where I needed to go, and
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I saw the pathway there, so I oriented myself towards there.
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The D is for decide. If you're going to make
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a change, especially a big one, you need to make
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a commitment, and that decision is that commitment, and most
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importantly is the A is to act. And I took action,
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you know, switching jobs, starting to do more volunteer work,
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you know, making sure I had time for my family,
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making sure I had time for myself, for health and exercise,
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all of those things. Taking action and continually kind of
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re evaluating where you are. Because what I wanted when
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I was twenty is very different than when I went today.
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So if I was still following the old path, I
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wouldn't be achieving the success that I want today.
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M hm No, definitely. And you talk about you know,
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there are some hidden psychological traps that keep successful people
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where they're at and don't allow them to align their
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values and be truly joyful. What are some of those?
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So it's funny, it might seem odd by've taken them
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from economics. You know, I love economics. I have a
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master's degree in economics, so a lot of these concepts
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really impacted me. And one of them is the sunk
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cost fallacy. In business. A sunk cost is where say
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you're investing in a product and the product is not
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is not profitable at all, but you keep investing in
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it because maybe it'll be profitable someday, because you don't
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want to give up on it, so you keep investing.
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Those costs are sunk, they're gone. You're not getting them back,
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so you're better off saying, you know, I should start
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fresh today. And it's the same with our careers and
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for other relationships and other things. We invest our time
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and effort, let's say into a career, and we keep
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investing and we're not getting from it. What we want,
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and no matter how much we invest in it, we're
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staring at what we want, but we keep pressing the
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gas and moving forward. That's some cost fallacy. So instead
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of asking how much have I invested? How can I change?
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It's better to ask if I were to start again today,
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would I be doing the same thing? And if the
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answer is no, there's a good chance you need to
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make a change. So it's important not to sacrifice your
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future just to honor the investments of your past.
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Absolutely that some cost bias has so much cost associated
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because people have invested that time, money, and energy, and
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also there's a bit of identity piece and that self
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esteem attached to it that I took that step and
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how can I be wrong? So it's also going a
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little bit and accepting yourself, as you mentioned is with
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Udha observing and orienting it. Otherwise it's if I were
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to say in simple three words, it would be cutting
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your losses.
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It is. It's it's interesting though it's a little more
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complex than that, because you know, we have so we've
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we've earned that experience. So that's the thing people are
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afraid of. It's like, oh, I've wasted ten years of
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my life. I can't do that. It's not wasted. You've
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learned things you like for me with you know, the
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the mortgage sales that I did, those skills that I
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learned are applicable elsewhere. So it's not I I'm not
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cutting my losses. I am pivoting to something that gives
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me purpose. So that's that's a little bit of a
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difference where the business is cutting their loss. As people,
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we've earned that experience. It's something that stays with us
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that we could use. It's just we're able to pivot
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and adapt it and apply it to something that serves
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others as well as ourselfs.
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Absolutely I agree with you. And also if you were
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to add another lens to an additionally to what you
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have said, is that there is a loss of feeling unsuccessful.
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So bringing on that lens that that's an experience that
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you're caring forward rather than as a loss. So that
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shift needs to happen between.
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That pivot, right because it confidence comes with action, but
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you still need to have that foundation. And a lot
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of times when you feel like you haven't achieved, or
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if you really have, you look back, you find you
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do have achievements. You may just have achieved them for
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somebody else. So seeing that you've had those achievements can
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help you as a foundation to build that confidence to
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move forward. So once you have that confidence to move
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forward forward, where should I go? And you've probably done
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this too. When you're kind of thinking what you want
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to do, write down a bunch of goals and you
242
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kind of figure out what you want to do. When
243
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I did it the first time after that car incident,